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TitanTV Help Topics

Welcome to TitanTV.com, an online television listings guide created for private use in the United States.

  • Visiting TitanTV for the First Time - How TitanTV populates its Schedule page on your first visit
  • My Channel Lineups - Add, review, and delete channel lineups
  • Adding a New Lineup - Add one or more channel lineups
  • Schedule Page and Its Controls - The Schedule page and its controls
  • Program Details Box - The Program Details box and its contents
  • Favorite Shows & Movies - Create, view, and maintain a list of your favorite programs
  • Current Reminders - The Current Reminders page and its controls
  • Search - TitanTV's Basic and Advanced Search functions
  • Creating an Account - Steps for creating a TitanTV account
  • Site Preferences - Specify your Schedule page and display preferences
  • PVR 101 - TitanTV's compatibility with PVR products
  • Troubleshooting - Solutions to most common problems and questions
  • The features indicated with the * are available only to TitanTV account members.

    Visiting TitanTV for the First Time

    If this is your first visit to TitanTV, the process of choosing a preferred channel lineup and displaying it has been streamlined.

    Now, when you visit TitanTV for the first time, a process automatically detects the IP (Internet Protocol) address of your internet provider. The process assumes the location of your internet provider and your own physical address to be within the same general area. With this information, a popup box opens prompting you to: 1) verify the process has correctly assumed your general location from your IP address and 2) select the desired broadcast source (Over the Air, Cable, Digital Cable, or Satellite) serving that area to view that lineup's channels.

    After making your initial lineup selection, you may modify/customize that lineup by clicking the Manage button or add another lineup by clicking the Add button

    If no default lineups are found for that location, the lineup for DirecTV - Eastern Time Zone will appear by default. You may then use the Manage function as described above to select the desired channel lineup or lineups for your location.

    Back to the top of the Help Topics page.

    Schedule Page and Its Controls

    The Schedule Page displays the listings for the selected lineup in a grid format. The grid is divided into rows for each station and columns for each 30 minute segment of programming.

    Each program in the schedule appears in a cell within the grid with its title and, when available, other pertinent information about it, such as: New/Repeat indicator, episode title, genre, TV Rating, and more. The width of a program's cell is sized dynamically in relation to its scheduled duration. (A long program is displayed in a proportionally wide cell, for example.)

    Additional information may be viewed about a program by opening its Program Details Box. Click on a desired program's cell in the grid to view its details.

    Schedule Page Controls

    The box above the schedule grid is divided into sections to group logically-related schedule controls. These controls allow you to easily make temporary changes to the display of your listings. Permanent changes to many of the grid's default settings may be made on the My Preferences tab of the Site Preferences page.

    Date Time Section
  • Date - Select the desired day's schedule to view; you may choose any day from the previous day up to two weeks into the future
  • Time* - Changes the schedule to display the programming for the selected hour
  • Now* - Click this button to display the schedule beginning with the current hour


  • Channel Lineups Section
  • Lineup - Select the desired channel's lineup to view from this drop down box
  • Add - Click this button to add another channel lineup to the drop down box
  • Manage - Click this button to add, edit, delete, and customize your channel lineups

  • More information about maintaining your channel lineups may be found in the My Channel Lineups topic below.

    Tools Section
  • More - This control expands and contracts the schedule grid header to display the additional Advanced Grid Controls
  • Print - Allows you to print the current schedule in a printer-friendly format
  • Advanced Grid Controls

    Sort Section
  • Sort - Changes the sort order of the grid by channel number (ascending or descending) or by call sign (ascending or descending)


  • Display Section
  • Display Range* - Allows you to select the number of hours of programming to display on the grid
  • Full Width* - Changes TitanTV's display width from its default setting to the full width of the current browser window


  • Filters Section
  • Filters - Allows you to limit the display of programs on the grid to only those matching your selected genre
  • Movies Only - Selecting this check box will cause the grid to display only the movies in the schedule
  • HD Only - Selecting this check box will cause the grid to display only the HD programs in the schedule
  • Favorites - Selecting this check box will cause the grid to display only the programs you have selected as Favorites
  • New - Selecting this check box will cause the grid to display only that are new and have not aired previously
  • The effects of changes to these controls are temporary and will remain in place only until you leave the Schedule page. The grid will return to its default settings the next time you open the grid.

    * The default settings of the controls indicated above with an asterisk may be changed on the My Preferences tab of the Site Preferences page.

    The Other Schedule Grid Controls and Conventions topic below describes the additional controls on the Schedule page you may find useful when viewing your television lineups.

    Back to the top of the Schedule Page and Its Controls topic.

    Other Schedule Grid Controls and Conventions

    The grid header and leftmost columns contain the following controls for navigating through the schedule.

  • Date Display and Navigation Arrows - These controls at the top of the Station column allow you to traverse through the Schedule page 24 hours at a time. Clicking the left arrow moves the schedule back one day; the right arrow advances the schedule by one day. Up to 15 days of programming (yesterday's plus the upcoming two weeks') may be viewed in TitanTV. The date display will change to reflect which day's programming is currently appearing on the Schedule page. Clicking the date will return the schedule to the current date and time. For easy access in lineups with a large number of channels, these controls appear after every tenth channel in the grid.

  • Jump to Top of Grid Control - This control, appearing as a short flat line with an arrow pointing up at it, may be used to return or jump to the top of the Schedule page with just one click. It also appears after every tenth channel in the grid.

  • Left and Right Arrows - The header in the top of the schedule grid displays a column for every 30 minutes of programming. The left and right arrows on either side of the header allow you to traverse forward and backward through the schedule with each click by the number of hours you have chosen to display. (TitanTV's default is three; however, you may select a different number of hours in the My Preferences tab of the Site Preferences page.) For easy access in lineups with a large number of channels, the header and its controls also appear after every tenth channel in the grid.

  • Station and Channel Number - In the Station and Channel Number columns on the left side of the page, each station's call sign and its channel number serves as links to display only that station's complete daily schedule. When a station's call sign or channel number is clicked, the Schedule page redraws to display that station's full 24-hour schedule for the next three days. Click on the TitanTV Listings link at the top of the page to display the schedules for all stations again.

  • Back to the top of the Schedule Page and Its Controls topic.

    Back to the top of the Help Topics page.

    Program Details Box

    The Program Details are displayed in a popup box that contains the information available about the selected program. The box may be opened by clicking on the desired program's grid cell or, if the Hover option is selected in the My Preferences tab of the Site Preferences page, when the mouse is held stationary over a cell for approximately three seconds.

    The details include the show's title and the available additional information about it, such as episode name, cast and crew data, New/Repeat indicator, ratings, genre, channel, air date and time, duration, and more.

    Clicking the Additional Airings link opens a page displaying a list of when the program appears again within the next 14 days. Click on a program's name in this list to view its Details box.

    The box also contains icons that allow you to take advantage of the Favorites, Add to Calendar, Reminder, and PVR Functions built into TitanTV. More information about using a PVR may be found in the PVR 101 topic below.

    Favorites - Click this icon to designate a program as a Favorite. Once selected, a star is displayed in the program's grid cell to provide a visual indicator that is a Favorite whenever that program appears in the schedule. Click the icon again to de-select a favorite program. The Favorite designation may be applied to program titles only.

    The programs you have selected may be viewed by clicking on the Favorite Shows & Movies link at the top of the page. They may also be maintained on the My Favorite Shows & Movies tab of the Site Preferences page.

    If you have created multiple lineups, a program selected as a Favorite in one lineup will display its indicator whenever that program appears in the schedule in any of your lineups.

    See the Favorite Shows & Movies topic below for more information about the Favorites feature.

    Add to Calendar - Click this icon to create an entry about a selected program in the Calendar function of your computer's email application. In the Calendar function, you may choose to have it open a reminder on-screen prior to the show's start time.

    Reminder - Click this icon to send a reminder to about this program to the Current Reminders page. The Reminder control appears only on programs greater than two hours into the future.

    When a Reminder has been added, it will be added to the total displayed with the Current Reminders link at the top of the page. Click the link to view the current and past reminders.

    DVR and PVR Functions

    DVR IT - Click to use the Shobot DVR IT feature to schedule the recording of an upcoming program to the DVR from your cable or satellite provider. This icon appears in the Program Details box only in Cable, Digital Cable and Satellite lineups.

    Watch this Program - Click to watch a program on your computer with the TV tuner function of your PVR product. This icon appears in the Program Details box only while the program is airing.

    Record this Program - This icon schedules the recording of this program to your hard drive with your PVR.

    Add to Remote Schedule Queue - Click to schedule the recording of a program by a PVR-equipped computer from another computer at a different location.

    Record this Program to DVD - Click to record the program directly onto DVD.

    The display of the above icons are controlled by the settings in the Site Preferences/My DVR Options page. For more information, view the My DVR Options topic below.

    For more information about using a PVR with TitanTV, view the PVR 101 topic below.

    Back to the top of the Help Topics page.

    Favorite Shows & Movies

    The Favorite Shows & Movies page allows you to view a list of the upcoming airings of the programs you have selected as Favorites. A maximum of 200 (500 for registered members) programs may be selected as a favorite.

    TitanTV receives its programming data from a third-party provider. Due to the varying amount of additional information between one program and another in the data TitanTV receives, the Favorite designation may be applied only to program titles. A program's title is a constant and will always be present in the data while other information about a program, such as an actor's name, may not.

    To locate scheduled programs containing a particular cast member or certain keyword in the program's description, the Search function described below may be used.

    By default, the Favorite Shows & Movies page displays a table containing all of your favorite programs in the current lineup, up to a maximum of 20 airings, which are scheduled within the next 48 hours. If more than 20 airings are scheduled in that period, the total number of airings appears in a link at the bottom of the list. Click the link to re-draw the table to display all scheduled favorites in that period.

    The current time is also a factor when the contents of the Favorites table for today's schedule are viewed. Only the favorite programs currently airing or are scheduled to air later in the day are displayed. A favorite program that aired earlier today and is already over when the Favorite Shows & Movies page is opened will not be listed in today's favorites.

    The controls above the table allow you to choose which favorite or favorites to display, select the desired time frame, maintain your master list of favorites, view the airings of your favorites in another lineup, and apply filters to the list.

  • Favorite - Use this drop down box to display the airings of all of your favorites or just one specific program
  • Manage - This link takes you to the My Favorite Shows & Movies tab of the Site Preferences page to view and maintain the list of all of your favorite programs
  • Time Frame - This control allows you to view the airings of favorite programs on specific days
  • Channel Lineup - If you have created multiple channel lineups, this control allows you to view the scheduled airings of your favorites in another lineup
  • Add and Manage - These buttons allow you to add and maintain channel lineups as described below in the My Channel Lineups topic
  • Tools - Click this control to view the available filters that allow you to further refine the list of favorite programs:

  • Movies Only - Selecting this check box will cause the grid to display only the movies in the schedule
  • HD Only - Selecting this check box will cause the grid to display only the HD programs in the schedule
  • New - Selecting this check box will cause the grid to display only that are new and have not aired previously
  • Favorites Summary Box - Also above the Favorites table, the heading of the summary box shows the selected channel lineup and time frame. Inside the box, the title and number of airings for each favorite program in the selected time frame are displayed. Depending on the programs you have selected as favorites, the contents of the summary box will likely change from day to day and even from hour to hour.

    To show only one favorite program's airings in the selected time frame, click on the desired program's title in the summary box. The table will re-draw with all other favorites filtered out. To view all of your favorites again, click All Favorites option in the Favorite drop down box described above.

    The Favorites table contains the call sign, channel, title cell, date and time each favorite program is schedule to air during the selected time frame. As on the Schedule page, clicking a program's cell will open its Program Details box in which you may view its description and cast information, access the PVR icons, etc.

    Back to the top of the Help Topics page.

    Current Reminders

    The Current Reminders page allows you to view a list of the reminders you have created about television programs. The Upcoming Reminders tab displays the programs you have created reminders for that have not yet aired. The Recent Reminders tab displays the programs that have aired between when the reminder was created and the present time.

    Clicking the Printable Version link on the page creates a printer-friendly version of each upcoming reminder in a new browser window. This reminder may be printed or copied to your computer's clipboard for pasting into other applications for further manipulation.

    Back to the top of the Help Topics page.

    Search

    TitanTV provides two search functions that allow you to quickly locate a desired program or actor.

  • Basic Search - Returns every matching program in all schedules within the next week
  • Advanced Search - Refines the search to return a more narrowly-focused set of results
  • Basic Search

    A Basic search looks through all schedules in the upcoming seven days and returns every program in the next week that contains the title or actor in your query.

    To perform a Basic search, enter the desired text into the Search field and click the magnifying glass icon. The search will launch and the page will redraw to display the Results page.

    Each program matching the search query is listed on the Results page with its title, description, air date and time, and the station carrying it. Click on a title to view that program's Details box.

    If more than 10 matches are found, click the Previous and Next buttons at the bottom of the list to traverse through the results.

    The matching programs on the Results page may be sorted by Air Date, Title, or Channel by clicking on the preferred sort order's link.

    If no program matches your query, a message is displayed on the Results page. Enter another query to perform another Basic search, click the More Search Options link to create an Advanced search, or return to the grid by clicking the TitanTV Listings link.

    Advanced Search

    The Advanced search allows you to create a custom query by using the powerful operators that are supported by the search engine. These operators may be used refine an Advanced search by limiting its scope to a specific channel, performing the search through a wider (or narrower) timeframe, searching in program titles only, choosing text to specifically exclude from the search argument to avoid unwanted matches, and more.

    To perform an Advanced search, click on the More Search Options link. The page will redraw to display the Advanced Search template. Each field and control is labeled to describe its function.

    Enter each element for the desired query into the appropriate field, select any additional filtering options then click the Search button to launch the Advanced search. The results for an Advanced search are displayed with the same format and content described in the Basic Search topic above.

    Creating an Advanced Search Manually

    As each element of the search query is entered, you may notice it is displayed in a box at the top of the page. This display may be used to illustrate how a complex search query is constructed. After performing a number of Advanced searches and becoming familiar with how the operators are used, you may choose to begin performing such searches by manually entering the query string with the desired operators directly into the Search field on the guide page.

    For informaton regarding how to use TitanTV's advanced search syntax, please refer to the Help Page.

    Back to the top of the Help Topics page.

    Adding a New Lineup

    TitanTV allows you to create multiple channel lineups from the available broadcast sources to suit your needs.

    Adding a new lineup is a simple two step process. To begin, click the Add button in the header above the schedule. A popup box will open displaying icons for each of the available programming sources: Broadcast, Cable, Digital Cable, and Satellite.

  • Step 1 - Click on the icon corresponding to your desired source
  • Step 2 - Enter your ZIP Code
  • Depending on the programming source you select, the popup will refresh to list the available sources. Click the Save button to close the popup and add the new lineup to the Schedule page.

    Back to the top of the Help Topics page.

    Creating an Account

    Creating a free TitanTV account allows you to take advantage of TitanTV's advanced features.

    To create a TitanTV account, click the Create Account link at the top of the page. The page will redraw to display the Login/Create Account page. The page is divided into two columns. The left column is where existing members login and the right contains the input fields used for creating a new TitanTV account.

  • Email - Enter the email address you wish to use for your TitanTV account
  • User Name - Enter a unique user name containing at least four characters but no spaces or tabs
  • Password - Enter a password containing at least seven characters but no spaces or tabs
  • Confirm Password - Re-enter your password to verify it was entered correctly in the Password field above
  • Agreement - Select the check box after viewing TitanTV's Terms of Use and Privacy Policy pages.
  • Click the Sign Up button to submit your membership information. If your User Name and/or email address do not already exist in TitanTV's database of existing members information, the page will redraw to verify your account has been created. Click the Continue button to go to your new account's Schedule page.

    If any of the information you entered is found to conflict with an already existing TitanTV account, a message will appear onscreen to notify you of the conflict. Make the necessary changes to your information to make your account unique and click the Continue button again to re-submit.

    About Cookies

    Cookies are small text files written to your hard drive by many of the Web sites you visit. Typically, a cookie stores your preferences when visiting a particular site. When you return to that site at a later time, the site's cookie allows it retrieve important information about you from your previous visit.

    Cookies must be enabled on your browser in order take full advantage of TitanTV's features. TitanTV stores a local cookie that contains information about your account such as the login, PVR selection, and any guide customization settings. Without a cookie present, TitanTV cannot retain the account-specific information such as your login and preference settings between sessions and treats each subsequent visit as if you had not been to the site before.

    Back to the top of the Help Topics page.

    Site Preferences

    The Site Preferences page uses a tabbed interface. Each tab is associated with the following specific functional areas within TitanTV:

  • My Preferences - Select the default settings on the Schedule page
  • *My Login/Email - Review and edit the email and location information associated with your TitanTV account
  • *My Password - Change the password associated with your TitanTV account
  • My Channel Lineups - Maintains the lineups that appear on the Schedule page
  • *My DVR Options - Choose which PVR-related icons will appear in your TitanTV account
  • *My Favorite Shows and Movies - Maintains the programs you have selected as Favorites
  • The features and controls under the tabs designated above with the * are available only to TitanTV account members.

    My Preferences Tab

    The controls on the My Preferences tab allow you to select the program default settings of TitanTV's Schedule page:

  • Default Channel Lineup - Selects the specific lineup the Schedule page opens to when you return to TitanTV
  • Default Time Zone - Specifies the schedule's default time zone; this setting may be overridden by new lineups, if desired
  • Default DST Observation: - Select this option to automatically adjust the schedule when Daylight Savings goes into and out of effect
  • Default Grid Time - Allows you to choose the hour of the day the Schedule displays when opened
  • Default Grid Duration - Determines the number of hours (1 - 6) of programming to display on the Schedule page; default setting is 3 hours
  • Grid Color Scheme - Choose the color scheme TitanTV applies to the contents of the Schedule page
  • Grid Font Size - Choose the grid's default font size
  • Programming Grid Options - The options in this section control the following grid default settings:

  • Show Advanced Menu by Default - Controls whether to display the Advanced Menu by default in the Schedule page headings
  • Use Full Screen Width by Default - Opens the Schedule page to the full width of the browser window
  • Allow Cell Text to Wrap - Causes the display of long program titles and/or descriptions to wrap to a new line instead of truncating at the right edge of the program's cell
  • Use Fixed Height Grid Cells - Determines whether all cells are a uniform height or are sized dynamically according to cell containing the most content per station
  • Show Program Details on Hover - Opens a cell's Program Details box when the mouse is held over that cell for approximately 2 seconds
  • Programming Grid Fields - The options in this section determine the amount of data to be displayed in each program's grid cell:

  • Descriptions - Displays each program's description, when available
  • HDTV Indicator - Displays an indicator when a program is in HD
  • Program Genres - Displays each program's main and sub-genres
  • Movie Rating & Stars - Displays a movie's original MPAA and "stars" rating, where applicable
  • Program Type - Displays each program's color-coded type or category
  • Episode Titles - Display a program's episode title, when available
  • New/Repeat Status - Displays an indicator whether a program is new or being repeated
  • Year of Production - Displays the year the program was produced, when available
  • Include TV Ratings - Displays each program's rating, when available
  • TitanTV Hints - This check box controls the display of the TitanTV Hints that appear on the Schedule page. These hints, from TitanTV's staff and also provided by other TitanTV users, may be used to introduce you to TitanTV's features and functions.

    After making any desired changes on the Site Preferences page, click the Save Changes button. A message will appear to confirm the changes have been put into effect. Click the Return to TV Listings link beside the message or on the TitanTV Listings link at the top of the page to return to the Schedule page.

    Back to the top of the Site Preferences topic.

    *My Login/Email

    The controls under the My Login/Email tab allow you to review and edit the email and location information associated with your account.

    After making any desired changes on the My Login/Email page, click the Save Changes button to put your changes into effect. Click the TitanTV Listings link at the top of the page to return to the Schedule page.

    If you have not created a TitanTV account or not currently logged in if you have an account, clicking this tab will take you to the Login page.

    Back to the top of the Site Preferences topic.

    *My Password

    The controls under the My Password tab allow you to change the password associated with your TitanTV account.

    To change the password, enter your current password in the Old Password field. Then, carefully enter your new password into both the New Password and Again fields.

    After entering your new password, click the Save Changes button to put your changes into effect. Click the TitanTV Listings link at the top of the page to return to the Schedule page.

    If you have not created a TitanTV account or not currently logged in if you have an account, clicking the My Password tab will take you to the Login page.

    Back to the top of the Site Preferences topic.

    My Channel Lineups

    The My Channel Lineups tab displays your available channel lineups and the controls for maintaining them. On this tab you may add new lineups, delete unwanted ones, select a default lineup, and more. A description of each control follows.

    My Channel Lineups Tab Controls

    Create New Lineup Button

    Clicking the Create New Lineup button opens a popup box displaying icons for each of the available programming sources: Broadcast, Cable, Digital Cable, and Satellite.

  • Step 1 - Click on the icon corresponding to your desired source
  • Step 2 - Enter your ZIP Code
  • The contents of the popup will refresh to list the available lineup sources for that ZIP Code. Choose the desired lineup and click the Save button to close the popup and add the new lineup.

    Back to the top of the My Channel Lineups topic.

    Create Custom Lineup Button

    The Create Custom Lineup feature allows you to build a completely new lineup from a single or even multiple sources. A custom lineup can be created to display only the programming for your favorite channels on one or more sources, one displaying only the premium movie channels to which you subscribe, a lineup dedicated to sports channels, another for news and talk channels, and so on.

    When creating a new lineup, you may choose to copy an existing lineup as the starting point for the new lineup or manually search for and select each channel you wish to populate the new custom lineup with.

    Clicking the Add Channels button opens a popup box prompting you to:

  • Choose Channels to Add From an Existing Lineup - Select an existing lineup as the basis of the new lineup
  • Find a Channel to Add by Name - Manually search for and select each channel to be displayed in the new lineup
  • Back to the top of the My Channel Lineups topic.

    Edit Information Button

    Clicking the Edit Information button allows you to change that lineup's display name as well as specify its time zone and Daylight Savings settings, if different than your own. The default time zone for your lineups is determined by the setting in under the My Preferences tab.

    The Use Default Time Zone/DST Settings control may be used if one of the lineups you frequently refer to is in another time zone. Such would be the case if you travel between time zones regularly and wish to create one or more lineups for each zone.

    Click the Save Changes button to put your changes to the lineup's display name and time zone settings into effect.

    Back to the top of the My Channel Lineups topic.

    Edit Channels Button

    Clicking the Edit Channels button allows you to make potentially sweeping changes to that lineup. With this control, you may:

  • Change the display order of the channels in the lineup
  • Manually add one or more channels to the lineup
  • Change a channel's call sign, channel, network affiliation, and source
  • Hide a channel so it will not appear on the Schedule page
  • Color coding of each channel's background is used on this page to illustrate the changes made to a lineup.

  • White - The channel has not been altered
  • Yellow - The channel has been modified in some way
  • Green - The channel has been manually added to the lineup
  • Pink - The channel will be hidden on the Schedule page
  • After making and saving the desired changes to the lineup, click on the My Channels Lineup tab to return to your list of lineups or on the TitanTV Listings link at the top of the page to go to the Schedule page.

    Back to the top of the My Channel Lineups topic.

    Set as Default Button

    When two or more lineups are present, the Set as Default control allows you to specify one as your preferred lineup. After a lineup has been selected, it will then appear by default when you open the Schedule page.

    After you have selected a default lineup, any of your other lineups may still be viewed by selecting the desired non-default lineup from the drop down box in the Channel Lineup section on the Schedule page.

    The Set as Default button appears only when two or more lineups have been created. When only one lineup is present, it becomes the de facto default lineup so there is no need to display a control that allows you to select it as the default.

    Delete Lineup Control

    To permanently delete an unwanted lineup, click the red X that serves as the Delete icon in the top corner of that lineup's box. At least one lineup is required by TitanTV, so the icon is displayed only when two or more lineups are present.

    Back to the top of the My Channel Lineups topic.

    Click the TitanTV Listings link at the top of the page to return to the Schedule page.

    Back to the top of the Site Preferences topic.

    *My DVR Options

    If you have created a TitanTV account, the controls on the My DVR Options page allows you to choose which DVR and PVR-related icons, if any, you want to appear in the Program Details boxes on the Schedule page. This feature allows you to display only the icons for the particular functions your PVR supports or, if you do not have a PVR installed, hide all the PVR icons completely.

    In TitanTV, a DVR is defined as an external recording device from your cable or satellite provider as part of your subscription to allow the recording of programming to that device's built-in hard drive. How long a program will be available for viewing before it is erased and other features are generally determined by the terms of the content provider.

    PVR products are hardware and software products installed on your computer. Depending on feature sets, a PVR may optionally serve as a television tuner or a video recorder that stores programs on the computer's hard drive or burns them directly to DVD.

    • Shobot DVR IT - When enabled, this icon allows you to use the Shobot DVR IT feature to schedule the recording of an upcoming program to the DVR from your cable or satellite provider.
    • Watch Now - When enabled, this icon allows you to watch a program while it is airing on your computer with the TV tuner function of your PVR product.
    • Record - When enabled, this icon allows you to record a program currently airing or schedule the recording of an upcoming program to your computer's hard drive.
    • Burn to DVD - When enabled, this icon allows you to record a program currently airing or schedule the recording of an upcoming program to be burned directly to a DVD.
    • Remote Scheduling - When enabled, this icon allows you to schedule the recording of a program by a PVR-equipped computer from another computer at a different location.
    • Use Channel - Specifies the channel the PVR is to tune to for recording when it is connected to a set top box.

    For more information about using a PVR with TitanTV, view the PVR 101 topic below.

    Selecting the Shobot DVR IT check box enables you to schedule the recording of an upcoming program to your DVR by clicking the DVR IT icon in that program's Details box. Shobot DVR IT is available in Cable, Digital Cable and Satellite lineups only. The service is not available in over-the-air lineups or in a custom lineup whenever a channel is listed with both a major and minor channel number (24.1, for example).

    After making the desired changes to the settings on the My DVR Options page, click the Save Changes button to put them into effect. Click the TitanTV Listings link at the top of the page to return to the Schedule page.

    If you have not created a TitanTV account or not currently logged in if you do have an account, clicking the My DVR Options tab will take you to the Login page.

    Back to the top of the Site Preferences topic.

    *My Favorite Shows and Movies

    Every program you have designated in any of your lineups as a Favorite appears on this page. This page also allows you to maintain your master list of favorite programs. A maximum of 200 (500 for registered members) programs may be selected as a favorite.

    To add a new favorite to the list, carefully enter the program's exact title in the field and click the Add Favorite button. The Favorites function does not recognize partial matches of show and movie titles. The program will then be added to the master list and its scheduled airings will appear when appropriate in the Favorite Shows & Movies page.

    To permanently delete a favorite, click the red X in the unwanted program's box. A confirmation box will open prompting you to verify your intent to remove that favorite.

    If you have not created a TitanTV account or not currently logged in if you do have an account, clicking the My Favorite Shows and Movies tab will take you to the Login page.

    Back to the top of the Site Preferences topic.

    The controls designated above with the * are available only to TitanTV account members.

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    Using TitanTV with a PVR

    TitanTV has been designed for use with most current PVR (Personal Video Recorder) products. With a PVR installed, the recording of shows may be scheduled with a single mouse click.

    The use of a PVR is optional and it is not necessary to have a PVR in order to use TitanTV to provide you with television listings.

    Similarly, if you have a PVR installed, it is not necessary to use TitanTV to schedule the recording of a program. A recording may be scheduled by manually entering all the relevant information directly into the PVR's interface.

    However, TitanTV provides a one-click alternative to streamline and simplify what is otherwise the multi-step process described in the topics below.

  • PVR 101 - Describes basic PVR function
  • Scheduling a Recording Manually Through the PVR - Describes basic PVR function
  • Scheduling a Recording With TitanTV - Describes basic PVR function
  • How TitanTV Works with a PVR - Describes how T3 works with your PVR
  • What a PVR Can Do - Describes basic PVR function
  • What a PVR Cannot Do - Describes basic PVR function
  • Click the desired link to view its topic.

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    PVR 101

    A PVR (Personal Video Recorder) is a combination of computer hardware and its accompanying software. The hardware includes connections for incoming signals such as an over-the-air antenna, coaxial cable for cable or satellite programming, and so on as well as jacks for other audio/video input and output. Its software provides the application's onscreen interface and also controls the PVR's interaction with the computer's operating system.

    Depending on the make and model, a PVR may be internal, meaning it is semi-permanently installed in an expansion slot on the computer's motherboard, or it may be external with its own housing and is connected to the computer through a USB or FireWire port.

    A PVR is a stand-alone application that includes its own unique interface and controls that support its feature set. These controls allow you to enter the information necessary to schedule the recording of a desired program. Once installed, a basic PVR allows you to record television programs onto your computer's hard drive in much the same way a VCR records to a video cassette.

    Depending on model and manufacturer, a PVR may also support such advanced features as:

  • Watch Now - Allows live television to be viewed in a window on your computer's monitor
  • Burn to DVD - Allows television programs to be recorded directly onto DVD
  • Remote Scheduling - Allows a computer at one location to schedule the recording of a program on a PVR-equipped computer at a different location
  • Refer to your PVR's documentation for more information about its features, minimum computer memory and processor specifications, hardware and operating system requirements, and other applicable details.

    Back to the top of the Using TitanTV with a PVR topic.

    Scheduling a Recording Manually Through the PVR

    A PVR is a stand-alone product that includes its own unique interface and controls that support its feature set. These controls allow you to enter the information necessary to schedule the recording of a desired program.

    With a PVR installed, you can manually schedule the recording of a desired program by:

  • Locating and opening the PVR's interface on your computer's Desktop or in its Programs menu structure
  • Finding the appropriate scheduling controls within the PVR's interface
  • Entering which channel the PVR is to tune to
  • Entering the desired day
  • Entering the time the PVR is to begin recording
  • Entering how long the PVR is to record that channel
  • Saving the instructions so the PVR can act upon them at the appropriate time
  • Of course, before you can begin entering all this information, you must first locate the information from a source such as the TV listings in a newspaper or from an online program guide.

    The next topic compares the steps needed to manually schedule a recording against the ease in which the same process is performed in TitanTV.

    Back to the top of the Using TitanTV with a PVR topic.

    Scheduling a Recording With TitanTV

    As an online programming guide, TitanTV already contains the information about the program you want to record. To schedule the recording of a desired program with TitanTV:

  • Select that program in the schedule to open its Program Details box
  • Click its Record icon
  • With just a single click, all the instructions that were manually entered in the "what channel, which day, what time, and how long" process described in the previous topic are sent to your PVR by TitanTV.

    Back to the top of the Using TitanTV with a PVR topic.

    How TitanTV Works with a PVR

    When you click a program's Record, Watch Now, Burn to DVD, or Remote Scheduling icons, TitanTV sends a set of instructions in a standardized file format internally through the computer's operating system to your PVR. The file contains information about the specific actions you have instructed the PVR to perform (for example, which channel to record, what day, what time, and for how long).

    This is the only interaction TitanTV has with your PVR. The PVR does not pass any information back to TitanTV.

    When the file is received by the PVR, it reads in those instructions and automatically adds to the PVR's scheduling interface. The PVR then executes the instructions at the appropriate day and time.

    Back to the top of the Using TitanTV with a PVR topic.

    What a PVR Can Do

    With a PVR installed, TitanTV may be used to schedule the recording of a television program to your hard drive with just a click on the program's Record icon in its Program Details box.

    Other PVR products also include additional advanced features with the same one-click convenience on the desired icon in a program's Program Details box. These available features include:

  • Watch Now - Allows live television to be viewed in a window on your computer's monitor
  • Burn to DVD - Allows television programs to be recorded directly onto DVD
  • Remote Scheduling - Allows a computer at one location to schedule the recording of a program on a PVR-equipped computer at a different location
  • With Remote Scheduling, only the destination computer must have a PVR installed that supports the Remote Scheduling function. The destination computer must also be online in order to receive the command to record the desired program.

    The available features, hardware and operating system requirements, supported browsers, and prices of PVR products vary by manufacturer and model. Check your PVR product's documentation to view its features and capabilities.

    Back to the top of the Using TitanTV with a PVR topic.

    What a Supported PVR Cannot Do

    The capability to record and/or watch television programs on your computer with a PVR applies to only the over-the-air, cable, and satellite channels you can normally receive at your location. These channels are delivered to your location via an antenna (for over-the-air broadcasts) and/or through an active subscription with your selected cable and/or satellite programming providers.

    A PVR will not enable you to view and/or record television programs online from outside your normal viewing area or from any online sources.

    Also, a supported PVR and TitanTV - used either in conjunction or separately - will not serve as a descrambler or converter for viewing regularly encrypted programming from any source.

    Back to the top of the Using TitanTV with a PVR topic.

    Back to the top of the Help Topics page.

    Trouble Shooting

    The topics in this section provide possible solutions to the most common problems others have encountered when using TitanTV or a PVR product.

  • Problems Within TitanTV - Describes how to resolve problems encountered when accessing TitanTV
  • Problems When Using a PVR - Describes how TitanTV works with your PVR
  • Click the desired link to view its topic.

    Back to the top of the Help Topics page.

    Problems Within TitanTV

  • Unable to Login
  • Login and Password Not Remembered Between Sessions
  • Email Already in Use Message
  • Report Incorrect Missing Lineups or Providers
  • VCR Plus+® Codes Not Available in TitanTV
  • Unable to Login

    Your TitanTV account contains information that is unique to you, such as: location, choice of cable and/or satellite provider and programming package, your PVR product, and any customization you've done to your lineups. This information is used by TitanTV when you log in to display its guide pages according your preferences.

    The information about your account is protected by a login process. Most users will probably have to login to TitanTV only once and that will be on the first visit. By default, TitanTV allows the login to remain active between sessions so it will not necessary to login again on subsequent visits.

    If, however, you logged out on your last visit, are accessing TitanTV from another computer for the first time, have disabled the persistent login function, or your local cookies have been deleted, it will be necessary to login again to view your television listings.

    Below are the primary reasons why you would be unable to login to TitanTV.

    - Wrong Login Name and/or Password - When the wrong login name or password is entered while attempting to login, a message is displayed indicating which field is incorrect. Carefully re-enter your login and password and try again. The login name and password fields are not case-sensitive, so it makes no difference whether they are entered in all caps, all lowercase, or in any combination.


    - Forgotten Login Name and/or Password -
    If you do not remember your Login Name, click on the "Forgot Your User Name" link on the TitanTV Login page.

    A new page will open where you are prompted to enter the email address associated with your TitanTV account and the Verification Code. If the email address matches the address on record, the page will display your User Name.

    If you do not remember your Password, click on the "Forgot Your Password" link on the TitanTV Login page.

    A new page will open where you are prompted to enter your TitanTV account's login name and the Verification Code. Your password will then be sent to the email address you entered when you created your TitanTV account.

    - Browser Not Configured to Accept Cookies - To use TitanTV, cookies must be enabled on your browser. Cookies are small text files written to your hard drive by many of the Web sites you visit. Typically, a cookie stores your preferences when visiting a particular site. When you return to that site at a later time, the site's cookie allows it retrieve important information about you from your previous visit.

    TitanTV stores a local cookie that contains information about your account such as the login and any guide customization settings. The TitanTV cookie plays a vital role in the account validation process. When a cookie can't be stored on your computer, all attempts to login to TitanTV will fail.

    - The Cookie Has Been Damaged - It's remotely possible for a cookie to be damaged. When this occurs with TitanTV's cookie, the login information in it will no longer match your correct username and password and the login process will fail. The solution in this rare situation is to delete the damaged TitanTV cookies.

    Rather than simply delete all the cookies stored on your computer (and thereby remove the cookies for all the other sites you visit), here's how to delete only those for TitanTV.

    Use your operating system's Search function to perform a search on .titantv (be sure to include the preceding period). Delete each cookie the Search finds. Next, perform a search on @titantv and delete the cookie or cookies this returns.

    Since TitanTV will no longer be able to locate its cookie on your computer, it will assume this will be your first visit and prompt you to enter your username and password when you return. Enter them as you normally would and TitanTV should perform normally for you once again.

    Back to the top of the Troubleshooting topic.

    Login and Password Not Remembered Between Sessions

    The Remember Me Next Time check box on the Login page allows the settings and preferences unique to your TitanTV account to be automatically recalled on your next visit to the site without having to login again.

    When this box is selected, a small text file called a "cookie" is created on your computer. This file contains information that is specific to your account, such as your preferences, the default channel lineup and other lineups, your Reminders and the programs you have selected as Favorites, and so on.

    When you access TitanTV, part of its initialization process looks for the presence of this cookie. If it cannot be found, TitanTV assumes this is your first visit and will prompt you to enter your username and password when you go to the Login page.

    If you have selected the Remember Me Next Time check box but are prompted to login when you return to TitanTV, this indicates the site's cookie has been deleted at some time after your last visit. The cookie may have been deleted by you or someone else explicitly instructing the browser to remove all temporary files and cookies from your computer or perhaps by running third-party products designed to enhance browser security.

    If this is the case, check the browser's or the utility's documentation to determine if and how it can be configured to exclude cookies from specific sites (such as TitanTV.com) as it executes its maintenance functions.

    Back to the top of the Troubleshooting topic.

    Email Already in Use Message

    Every TitanTV account is internally associated with the email address the TitanTV member entered while registering.

    During the registration process, a validation routine compares that email address against those already in TitanTV's database to ensure it is unique. If no matches are found, the process advances to the next step in the registration process.

    However, when the validation routine detects the email address is already associated with an existing TitanTV account, an "Email Address Already in Use" message is displayed onscreen and the registration process is halted.

    If you receive this message while creating a TitanTV account, it indicates either you or another member of your household with knowledge of your email address has created a TitanTV account at some point. This is the only circumstance under which the message can appear.

    The original account creation process may have been abandoned before it was completed, but that account and the email address associated with it would still be present in TitanTV's database.

    Retrieving the Original Login and Password

    To retrieve the login information for the original account, click on the Forgot Your User Name link. You will then be prompted to enter your email address and the Verification Code then click the Submit button.

    If the email address is found in our records, your original account's login name will be sent to your email address.

    If you also do not remember that account's password, click on the Forgot Your Password link. A new page will open where you are prompted to enter your user name and the Verification Code. The password associated with your user name will then be sent to your email address.

    Once you've successfully logged into TitanTV, you may then review and update your account information as needed.

    If you want to create a new TitanTV account, you must use a different email address than the one on record with your original account because each account must include a unique email address.

    Back to the top of the Troubleshooting topic.

    Report Incorrect Missing Lineups or Providers

    TitanTV receives its programming information and channel lineups from an outside data provider. In some instances, the provider may be supplying an outdated or otherwise incorrect channel lineup.

    To report this, click on the Contact Us link at the bottom of the page.

    A new page will open containing a report form. Enter the necessary details describing the problem and click the Send Message button.

    We will pass the report to our data provider so they can correct the problem as quickly is possible. It generally takes a few days for the data provider to correct the problem from the time we receive your report.

    Back to the top of the Troubleshooting topic.

    VCR Plus+® Codes Not Available in TitanTV

    There are a number of data providers in the market that sell and distribute television program listing information. The developers of TitanTV purchase its information from one such provider and a long-term contract exists between the organizations.

    The VCR Plus+® data is offered by yet another data provider and this proprietary information is not available in the programming data supplied by TitanTV's current provider.

    Obtaining rights to the VCR Plus+ data would require a substantial additional expense while a contract is in force with TitanTV's existing data provider.

    If the programming data that appears in TitanTV were to be purchased from multiple sources, TitanTV could possibly no longer be offered as a free service to its members.

    Additionally, the daily acquisition, merging, and processing of programming data from two dissimilar sources presents technical challenges that could affect the timely and reliable delivery of programming information to TitanTV's members.

    VCR Plus+ is a registered trademark of Gemstar Development Corporation.

    Back to the top of the Troubleshooting topic.

    Problems When Using a PVR

  • An Error Message Appears When a PVR Icon is Clicked
  • Locating the Files the PVR Creates
  • Naming the File a Scheduled Recording Creates
  • Computer Prompts it Cannot Read/Interpret .TPVI and/or .TVVI Files
  • An Error Message Appears When a PVR Icon is Clicked

    When you click a program's Record or Watch Now icon, TitanTV sends a set of encrypted instructions about that show to a location on your computer's hard drive. This is the only interaction TitanTV has with your PVR. The PVR does not pass any information back to TitanTV.

    The software that was shipped with the PVR then detects that set of instructions, properly decrypts and interprets it, and launches the PVR accordingly.

    If the PVR is unable to successfully execute those instructions for any reason, the PVR will generate an error message and display it onscreen. The message may concisely describe the problem and even offer a solution or it may be cryptic and not instructive.

    The PVR manufacturer is entirely responsible for the content of the error messages its PVR product generates. The content of the message is beyond TitanTV's control and TitanTV plays no part in the creation of these error messages or in their usefulness in providing a solution.

    If you receive an error from your PVR when using the Record or Watch Now functions, it may be due to one of several causes. Below is a list of the most common solutions.

    Clear Your Cache - Delete the contents of your browser's temporary internet files folder. This is also called clearing the cache. Doing so may remove old files that prevent the PVR from working correctly. This also frees hard drive space for your computer to use.

    Uninstall/Reinstall - Uninstall your PVR software. This should remove all traces of any damaged or corrupted PVR-related files from your computer. A damaged file could prevent your PVR from working properly.

    Reinstall the software that came with the PVR then download the latest update, if applicable, from the web site of the manufacturer of your PVR product.

    Software Updates - Verify you have the latest software updates installed for your PVR product. The software that was bundled with your PVR may have been updated in the interim and no longer work properly with the current version of TitanTV.

    Check Hard Drive Space - Ensure your hard drive has enough free disk space to record the scheduled programs onto. The file sizes of recorded programs can be quite large. Recording a number of programs may quickly fill the available space on your hard drive and prevent the PVR from working properly without notice.

    Back to the top of the Problems When Using a PVR topic.

    Locating the Files the PVR Creates

    When you use TitanTV to schedule the recording of a program, the logical location of the recording on the computer and the folder structure to get there are determined by the PVR's supporting software. Check your PVR's documentation to determine where on the hard drive it places the video files and whether it permits you to override that default location and folder structure.

    Back to the top of the Problems When Using a PVR topic.

    Naming the File a Scheduled Recording Creates

    When a PVR records a program, it creates and stores the video file on your computer according to the selected video format and the PVR manufacturer's naming conventions.

    If desired, the completed video file may be moved to another location on your computer and/or renamed to a more descriptive title for easier retrieval later. Refer to your PVR's documentation to determine where on the hard drive it places the video files.

    Back to the top of the Problems When Using a PVR topic.

    Computer Prompts it Cannot Read/Interpret .TPVI and/or .TVVI Files

    When you click a program's Record or Watch Now icon, TitanTV sends a set of encrypted instructions in a .TPVI or .TVVI file format (depending on the desired action) through the computer's operating system to your PVR. The PVR's software detects the instructions, properly decrypts and interprets it, and launches the PVR accordingly.

    The computer's operating system continuously maintains an internal file association table. This table contains the programs that have been installed on your computer and the types of files that can be opened by each particular program.

    When you attempt to open a file of a given type, your computer checks its association table for that type. If a program has been installed that is associated with that file type, your computer will first automatically launch the program then open the desired file within that program's interface.

    If you have a PVR installed but are being prompted by the operating system to select the desired program to read the .TPVI and/or TVVI file types, this indicates the system's file association table has become corrupted.

    To resolve the lost association, re-install the software that was shipped with your PVR. This will update the entries in the system's file association table for the PVR file types and the PVR should begin working normally again.

    If a PVR has not been installed, the computer's operating system does not know which program to use with these file types and will open an onscreen prompt asking you to select the desired application.

    The .TVPI and .TVVI files can be opened, decrypted, and read only by a PVR. They cannot be read or interpreted by any other applications on your computer.

    Back to the top of the Problems When Using a PVR topic.

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